Recent Water Damage Posts

Water Damage Due to Leaking Water Heater - Cleanup & Restoration Process

3/1/2022 (Permalink)

Cause of Loss - Water Heater leaking from broken fixtures. A leaking water heater may cause severe mold and rust build up in a home.

Water restoration is one of the main jobs we handle here at SERVPRO. When there is flooding in a home, there is more that comes along with the water damage. Overtime, any excess water can lead to unwanted mold and mildew in the home. It is imperative to get ahead and move forward with the restoration process in order to successfully recover from the damage that has occurred.

SERVPRO of Columbia & Greene Counties has a team of certified experts that specialize in Water damage and mold remediation. We are an IICRC certified firm. IICRC stands for the Institution of Inspection, Cleaning and Restoration Certification that focuses on innovative teachings and most advanced technical information that are required to take on complex jobs and return normalcy from a chaotic environment – "Like it never even happened."

Once you call us here at SERVPRO of Columbia & Greene Counties, you are one step closer to bringing your home back to normalcy. For example, if you experience water damage from a water heater leaking, the following steps is the cleanup process of restoration you can expect from SERVPRO.

1.) Emergency Call

When a customer first noticed initial signs of a water heater leaking, we advised them not to attempt handing the situation on their own. Reason being, it may cause additional damage to their property. Instead, we recommend calling us! We have a 24/7 answering service you can call with your emergencies. We strongly recommend to not waste any time and call as soon as possible. Any delay of even just a few hours may lead to further damage.

2.) Assessment of the Job

One of our project managers will come to the home immediately and assess the leaking water heater to determine the extent of damage and what entails in fixing the heater and any water damage that it caused.

3.) Removal of Water

Our project manager will schedule a crew to come to the house with truck mounted vacuums or extraction machines to get rid of any excess water in the home. SERVPRO utilizes moisture meters which help determine how much saturation is in a room and uses infrared cameras to discover any hidden moisture.

4.) Drying Process

Once all the water damaged materials are removed from the home, SERVPRO will install drying equipment thoroughly dry the structure.  Air movers and de-humidifiers are used to extract and evaporate remaining water from the structure so that mold has no opportunity to grow.

5.) Cleaning Process

During and after the drying process, SERVPRO technicians will utilize air scrubbers and other sanitizing equipment to ensure the household is clean, odor-free and ready for the repair process to begin.

6.) FINAL STEP: Reconstruction Process

SERVPRO will be working to keep your insurance adjuster informed of all the damages caused by the water loss. At the completion of the drying phase, your house will be ready for repairs to be made. SERVPRO is available for reconstruction of the damaged residence if you so choose and typically can get started sooner than most other contractors. Since we have been working with the adjuster, SERVPRO will most likely already have and estimate to perform the repairs that is consistent with the insurance adjuster’s expectations.

Call SERVPRO of Columbia & Greene Counties at (518)-943-5005

So, if you ever go through the unfortunate experience of having water damage loss at your home, be ready to call SERVPRO to help you through the process as stress-free as we can make it. We will truly make it…"Like it never even happened."

Freezing Weather & Frozen Pipes

1/28/2022 (Permalink)

Frozen Pipes

One of the biggest reasons for water remediation calls every winter is the damage caused by frozen pipes. When water freezes, it can expand by almost 10% of its liquid volume size. Frozen water in your pipes can increase the pressure so much that the pipe itself can crack or even break open completely. Here are some tips to prepare your pipes for the extra cold weather heading our way in the upcoming weeks.

  • Even if your home or business is vacant, you should keep the internal temperature around 68 degrees.
  • Wrap pipes, especially those along external walls, with insulation or heating tape.
  • Disconnect outside garden hoses and place overs on all outside faucets.
  • Open cabinet doors below sinks if located along exterior wall to allow home’s heat to circulate around sink and dishwasher pipes.
  • Add additional insulate outside walls that house any pipes or plumbing.

With freezing temperatures forecasted in the coming days, it is more important now than ever to keep an eye on your home or business’ water pipes. If a frozen pipe leads to water damage in your home this winter, do not hesitate to call SERVPRO of Columbia and Greene Counties 24/7.

Common Causes of Home Flooding

12/3/2021 (Permalink)

With record-high rainfall accumulations across New York State this year, it is no surprise that we are seeing more and more water-related remediation needs. Here are the most common causes of home flooding:

  • Poor basement sealing
  • Drainage tile failure
  • Debris in the gutters
  • Broken, cracked or clogged pipes
  • Hot water tank failure
  • Sump pump failure

To avoid major home damage from flooding or water you should be inspecting your home regularly to ensure all your water sources or protectants are intact. Even the smallest amount of water damage can lead to more serious mold issues if not addressed properly. Sometimes though, as we are seeing throughout the Northeast, weather is unpredictable and unrelenting. With many water issues, time is of the essence. SERVPRO of Columbia and Greene Counties knows an immediate response to water damage helps to minimize repair, cleaning, and restoration cost and will respond to any size disaster the fastest with 24/7 emergency response. 

Crawl Space Water in Copake, NY

11/12/2021 (Permalink)

Waterfront home properties are always beautiful and serene until the water decides to enter your home! In this Copake, NY home on the Upper Rhonda Pond that is just water happened. The homeowners found about a foot of water in their crawl space and gave SERVPRO of Columbia and Greene Counties a call for help. After assessing the situation, the SERVPRO team got right to work with the water mitigation. Using expert equipment, the crew members pumped out the standing water to begin the drying process. They then used SERVPRO drying equipment such as fans and dehumidifiers to alleviate any moisture remaining in the crawl space. Once water is removed from any space, it is important to proactively prevent mold from growing in the wake of the damage. Once sufficiently dry, an anti-microbial solution was applied to the crawl space to kill any bacteria in the area that could lead to mold growth. SERVPRO of Columbia and Greene Counties is faster to any size disaster and is on call 24/7 to help you and your home through any damage- especially from water.

Sewage in Hudson, NY

10/26/2021 (Permalink)

Boots in contaminated water to demonstrate the level of contamination Contaminated Water with Sewage in Hudson, NY Home Basement.

SERVPRO of Columbia and Greene Counties was called to a home in Hudson, NY, that had contaminated water backed up into their basement. Did you know there are three major types of contaminated water? The first type of contaminated water is, “Clean Water.” This water is from a clean source, but through a broken line or pipe. This water does not pose an immediate risk to personal health, but if gone untreated; can degrade into category 2 or 3. The second category of contaminated water is “Grey Water,” which is water with a significant level of contamination. This water can have a cloudy or darkened appearance. This water can come from overflowing toilets, pipes, washing machines, and dishwashers. Even from a seemingly clean source as a dishwasher, this contaminated water could contain bacteria that can be harmful if not taken care of quickly. The third category of contaminated water, which we can see in this Hudson home's basement; is “Black Water.” This water is grossly unsanitary and should be avoided at all costs. Luckily, SERVPRO of Columbia and Greene Counties has 24/7 Emergency Services and can help you with any water damage: whether category 1 or category 3. We can inspect any contaminated water to determine the type and create an action plan to restore your home safely and quickly.

Busted Supply Lines

4/9/2020 (Permalink)

This was a home that suffered a major water loss caused by the freezing of two bath tub supply lines that leaked water for some time after thawing out. Notice each pipe has a hole in them. The tub was located on the second floor. When SERVPRO of Columbia & Greene Counties arrived, the crew discovered waster damage all the way down to the basement! Water damaged the entire kitchen making that a total loss including a bathroom, two guest bedrooms, dining room, and majority of the whole finished basement. This was no job that SERVPRO couldn't handle of course! Crews removed all wet material in the house as well as organizing and sorting all wet and dry contents while noting everything and taking pictures. Once all the wet material was removed, SERVPRO installed drying equipment including dehumidifiers, air movers, and hardwood floor drying mats for areas that were able to be dried and saved.  

Water Extraction and Drying Process

6/20/2019 (Permalink)

You may have experienced and bad flood or water loss in your home or business that needs to be address immediately. If so, call SERVPRO of Columbia & Greene Counties who are a 24/7 Emergency Service and are ready to assist you. 

Upon arrival we will bring our truck mount van that is capable of extracting water from the effected area. It sucks it out using a hose and a proper wand that puts it into a tank that is also in the van. 

Once all water is extracted, SERVPRO will then be able to address all wet material including flooring and drywall as well as any contents that got water damaged. SERVPRO will make flood cuts where necessary and removing the flooring if it is not salvageable. 

SERVPRO will then bring in commercial grade drying equipment usually being air movers and dehumidifiers to get the effected area dried out and ready for reconstruction.

Call SERVPRO of Columbia & Greene Counties for your water loss and let us help you make it "Like it never even happened."

Insurance and Your Home

6/17/2019 (Permalink)

Most people learn a great deal about their homeowner’s insurance policy after there’s been an event— which is not the ideal time to have a crash course in coverage. At SERVPRO of Columbia & Greene Counties, we work with many different policies and situations. Although the details vary from one state to another and from one policy to another, we can share some general guidelines.

You don't have to live near an ocean or river to get flood insurance. Most insurance policies don’t cover floods, which are the most common natural disaster in the nation. 

It’s important to note that it is the damage to your home that’s insured, not the actual item that failed. So if a busted pipe was the source of the problem, the ruined carpet will be covered but not the broken pipe.

Water Damage and Restoration

5/30/2019 (Permalink)

Extracting water from hard wood floors with special drying mats.

If your home in the Columbia or Greene Counties region has suffered a broken pipe or water leak, do not hesitate to call SERVPRO of Columbia & Greene Counties.  We will respond to address the water damage cleanup and drying that is needed to keep your property protected and your family safe from the secondary effects, such as mold, that can occur from the loss.  Our team is the most highly trained group of professionals, and the closet in this region that will work to protect your property as quickly and as efficiently as possible.  When you call SERVPRO of Columbia & Greene Counties, you can be certain that the owner of the company will be involved to ensure in the end that your water damage loss will seem "Like it never even happened."

Our Response to Water Damage

5/16/2019 (Permalink)

Basement of a house that had water damage on the entire first floor seeping through the floor.

If your home in the Columbia or Greene Counties region has suffered a broken pipe or water leak, do not hesitate to call SERVPRO of Columbia & Greene Counties.  We will respond to address the water damage cleanup and drying that is needed to keep your property protected and your family safe from the secondary effects, such as mold, that can occur.  Our team is the most highly trained group of professionals, and the closet in this region that will work to protect your property as quickly and as efficiently as possible.  When you call SERVPRO of Columbia & Greene Counties, you can be certain that the owner of the company will be involved to ensure in the end that your water damage loss will seem "Like it never even happened."

When responding to a water damage emergency, we begin with a detailed inspection of your home or property, including a damage assessment. At this stage, our professionals are trying to determine the scope of the damage so that we can develop an appropriate plan of action.

We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.

If your home requires extensive restoration or cleaning, SERVPRO of Columbia & Greene Counties can conduct an organized, efficient move-out to protect your belongings from further damage.

Our highly trained technicians will begin the water removal process almost immediately. Depending on the amount of water, we may use powerful submersible pumps in addition to industrial strength, wet/dry vacuums. Removing most of the water helps reduce drying time and helps prevent secondary water damage and mold and bacterial growth.

Once the excess water has been removed, the floors and walls may appear dry, but a quick inspection will reveal they are wet to the touch. Nearly all building materials, like wood, drywall, and flooring materials, are porous and therefore retain water. This retained water can cause the materials to break down, warp, or cause mold damage.

Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers to dry your home or business. We’ll carefully monitor the progress using moisture meters until the materials return to acceptable drying goals.

Clean Water Damage: DOs and DON'Ts

5/1/2019 (Permalink)

These Emergency Tips will assist you in taking proper action until SERVPRO of Columbia & Greene Counties arrives.

DO:

  • Shut of the source of water if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building, when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Place any paintings, art objects, computers, documents and other materials that are valuable in a safe, dry place. 

DON'T:

  • Use your household vacuum to remove water.
  • Leave books, newspapers, magazines or other colored items on wet carpets or floors to cause staining.
  • Enter rooms with standing water where electrical shock hazards may exist. 
  • Turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water. 

Please follow these DOs and DON'Ts to help reduce damage and increase the chances of a successful restoration. 

Contaminated Water Damage: DOs and DON'Ts

4/17/2019 (Permalink)

This photo shows contaminated water that overflowed out of a toilet pump tank that had failed in a basement.

These Emergency Tips will assist you in taking the proper action during a contaminated water damage until SERVPRO of Columbia-Greene Professionals arrive. 

DO: 

  • Avoid all contact with sewage and items contaminated by sewage.
  • Wash your hands thoroughly after contact with contaminated items. 
  • Contact a contractor to fix the damaged pipe to prevent further spillage. 

DON'T:

  • Spread contaminated water by walking unnecessarily on damaged or wet areas. 
  • Use household fans to dry the structure and spread contaminates. 
  • Use products for personal hygiene and cleanliness if exposed to the contaminated areas. 
  • Turn on the HVAC system if there is a possibility of spreading contaminated air. 

Please follow these DOs and DON'Ts to help reduce damage and increase the chances of a successful restoration during a disaster.